Customer Care

We believe our Panda STIX Customer Care team is one of the best. They work hard to answer your queries, lovingly pick and pack your parcels and they send them with the care and attention they deserve. If our service has impressed you, or if you aren’t 100% happy, please contact our friendly team by email:
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hello@panda-stix.com

We aim to provide high quality service and all feedback helps us to improve the service we deliver.

Returns & Refunds

Need to return an unwanted item?

We understand, sometimes something just doesn’t work for you and you want your money back. No drama, as long as an item is still in its original condition, we accept returns. 

If you need to return an item we’ll give you a refund by way of the original payment method. 
All products have a one year warranty which covers workmanship defects. None of these rules affect your statutory rights. 

Drop us an email and we can assist you further.

Privacy & Safety

At Panda STIX, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, that’s you). We understand and respect how important your privacy is.

Our full legal policy can be found here.

If you have any questions about how we protect your privacy, drop us an email.

Delivery Information

Items are packed up with love, care and attention here at Panda STIX HQ, and most items will usually be delivered within 5 working days, we use Royal Mail tracked services for delivery. Our Panda STIX bamboo straws will fit through most letterboxes.

Terms Of Service

Our terms of service can be found here.

If you have any questions about our terms and conditions, send us an email.

Payment Methods

Credit / Debit Cards
PAYPAL

Limited Registered Address

Panda STIX HQ
85 Great Portland Street,
First Floor,
London,
W1W 7LT,
UNITED KINGDOM